Returns & refunds

For a finished drum, take a little time.

For a ready-made drum, email justin@pazdrums.com within 14 calendar days of delivery or pickup to request a change-of-mind return. Include the drum name or order reference. Once we provide return instructions, send it back within 7 calendar days, or agree on a local return appointment.

You may gently try the drum indoors to decide whether it suits you. For a change-of-mind return, it must come back in the condition supplied, with its included accessories and without new damage, stains, added products, alterations, reheading, or changed rope tension. Normal careful evaluation is welcome; performances, outdoor use, and modifications are beyond that evaluation.

Please use the original protective packing when possible, or ask us about equivalent packing. Request instructions before returning it so the instrument goes to the correct address.

No surprise fees.

There is no restocking fee. For an eligible change-of-mind return, we refund the drum price and applicable refunded tax. The buyer pays return shipping. An outbound shipping or packing charge is not refunded only if it was separately disclosed and charged before purchase. We do not invent a shipping deduction after a sale advertised with shipping included.

If the return is due to our error, a defect, shipping damage, or a material difference from the agreed description, contact us for the remedy and return arrangement. We cover reasonable necessary return shipping for those issues rather than treating them as a change of mind.

How the refund gets back to you.

After an eligible returned drum arrives, we inspect it promptly and initiate the refund to the original payment method within 7 business days. Your payment provider may need additional time to show the credit.

If there is a concern about the returned condition, we will explain it with details and discuss the resolution. We do not apply an undisclosed automatic deduction. Refunds required for an unshipped canceled order are handled promptly without waiting for a return inspection.

Custom work has a different starting point.

A drum made to your approved custom specifications is not eligible for a change-of-mind return after completion. Before work begins, you receive a written brief, price, deposit terms, and schedule. The custom-commission policy explains cancellation before completion.

Custom status does not remove remedies for defective, damaged, misrepresented, or incorrectly supplied goods. The 14-day change-of-mind window is an additional shop policy; it does not shorten rights provided by applicable law.